Vinyls Galore - Store Policies
Vinyls Galore Policies
Colour rendering from your monitor may not accurately match the actual product colour - We recommend viewing a swatch booklet for accurate colour information.
ORDERS & SHIPPING
We ship your order within 1-2 business days of receiving cleared payment. Once a package has been handed over to the courier, delays are no longer within our control.
SHIPPING RATES & ORDERING
We ship via Courier (UPS/Purolator) with a flat rate shipping option to our customers. Ordering is limited to our website. Rates may increase without advanced notice.
All prices are subject to change without notice. We reserve the right to revise any prices at any time due to pricing errors or pricing changes.
FREIGHT DAMAGE OR LOSS
Vinyls Galore is not responsible for damaged freight or missing boxes after a customer signs for received shipment. If there is an issue with your shipment, please advise us within 5 business days of receipt, otherwise we will be unable to accommodate replacements or refunds.
Claims for damaged shipments are placed directly with the courier. Please do not return damaged goods to us. Notify Vinyls Galore immediately and we will assist with filing your claim, please note we must be notified within 5 days of receipt. We are not liable for wages or time lost on defective products, or on material application/misapplication.
Your satisfaction is our number one goal. If you have any issues with your order, please reach out to us within 5 days of delivery. Please do not return any items without contacting us first - We will accept returns on unused items that are in the same condition as you received and with original packaging. Items that are damaged or missing for reasons not due to Vinyls Galore (ie. improper use of a product or misapplication) will not be accepted for return. We reserve the right to accept or deny any return request. Credit will be applied once goods are returned and inspected, Customers are responsible for return shipping fees.
Orders can be cancelled within 3 hours of an order being placed; please note you will receive store credit. We reserve the right to assess a restocking fee of 20% for any cancelled order.
NOTE: Special order items cannot be cancelled or returned once an order is placed. Special order items are any item that is not normally stocked by Vinyls Galore or items marked as special order.